If the Customer notices that the product received by him has technical, quality or other defects that occurred during delivery, he has the right to file a complaint. In such a case, the defective goods should be sent back within 14 days from the date of receipt of the product together with a description of the reason for the complaint.
Complaints can be submitted both by e-mail to info@filtertechnic.eu and in writing to the store's address.
The store is obliged to consider the complaint within 14 days and undertakes to inform the customer about the actions taken.
If the complaint is accepted, the Store indicates to the Customer the proposed method and procedure for its settlement. The Store also covers the costs of transporting the complained product.
In the event of refusal to accept a complaint, the Store will provide the Customer with a justification for the refusal.
Upon receipt, the Customer should carefully check the contents of the package in the presence of the courier. If the package is open or visibly damaged, a damage report should be written in the presence of the courier (the courier of the transport company has an appropriate form) and the package should not be accepted. The Store should also be contacted immediately.
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